Satisfaction Guarantee

Satisfaction Guarantee

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Your satisfaction with every transaction you have with Dolls and staff is our primary goal. We will gladly credit your account for any transaction which you feel is less than satisfactory for an amount up to 3 mins of that Dolls per min rate.

If you would like a refund, please follow these instructions:

  • Leave a detailed response on a Doll's feedback form describing in detail why the interaction was not satisfactory.
  • Give the Doll the star rating you feel accurately reflects the interaction. Don’t be afraid to leave one-star ratings if that seems appropriate.
  • Create a Support Ticket from your Member Control Panel within 5 days of the call. Please include the transaction details as well including time, date and amount when submitting your refund request.

To avoid disputed transactions we recommend the following:

  • Get started with Dolls that offer 2 free minutes or more for your first call.
  • If you at any point feel that the Doll is not a good match for you, feel free to hang up. Our auto-attendant will inform the Doll that you have disconnected the call.

We will review your request promptly and a representative will respond with a decision regarding a refund within 72 hours. We honor this refund policy once in a six month period and no more than 1 out of 10 transactions. After disputing charges from one of our Dolls, they will no longer come up in your searches.